Terms of Service
Last updated: April 2026
1. Service Provider
SalOS is a software-as-a-service (SaaS) platform operated by Nuno Correia, based in Castro Marim, Portugal. Contact: [email protected].
2. Service Description
SalOS provides a cloud-based traceability and management platform for artisanal salt producers, including harvest management, laboratory quality tracking, warehouse inventory, sales pipeline, QR traceability, and EU compliance reporting. The platform is accessed via web browser as a Progressive Web App.
3. Account Registration
To use SalOS, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Each organisation receives an isolated environment with its own data. You must notify us immediately of any unauthorised access.
4. Subscription and Payment
SalOS is offered on a subscription basis with tiered plans. Pricing is available upon request. Subscriptions are billed monthly or annually as agreed. You may upgrade or downgrade your plan at any time, with changes taking effect on the next billing cycle. All fees are quoted in EUR unless otherwise agreed.
5. Free Trial
New accounts receive a 30-day free trial with full platform access. No credit card is required. At the end of the trial, you may choose a paid plan or your account will be deactivated. Your data is retained for 90 days after deactivation.
6. Your Data
You retain full ownership of all data you enter into SalOS, including harvest records, lab results, inventory, sales data, and client information. We do not access, use, or share your operational data except as necessary to provide the service. You may export your data at any time. Upon account cancellation, your data remains accessible for 90 days for export purposes.
7. Data Isolation and Security
Each producer organisation operates in a fully isolated environment with row-level database security. Your data is never mixed with or accessible to other organisations. We employ HTTPS encryption, encrypted storage, role-based access controls, and regular security audits. Our infrastructure is hosted on European servers.
8. Acceptable Use
You agree not to: (a) use the platform for any unlawful purpose; (b) attempt to access other organisations' data; (c) reverse-engineer, decompile, or disassemble the platform; (d) use automated tools to scrape or extract data beyond your own; (e) transmit malicious code or interfere with platform operations.
9. Availability and Support
We aim to maintain 99.9% platform uptime. Planned maintenance will be communicated in advance. All plans include email support. Pro and Enterprise plans include priority support with faster response times. We do not guarantee specific response times on the Free Trial or Basic plans.
10. Intellectual Property
SalOS, including its design, code, branding, icons, and documentation, is the intellectual property of the service provider. Your subscription grants you a non-exclusive, non-transferable right to use the platform. You retain ownership of your data and any content you create within the platform.
11. Limitation of Liability
SalOS is provided 'as is'. While we strive for accuracy and reliability, we do not guarantee that the platform will be error-free or uninterrupted. Our liability is limited to the fees you have paid in the 12 months preceding any claim. We are not liable for indirect, consequential, or incidental damages, loss of data due to circumstances beyond our control, or decisions made based on platform data.
12. Cancellation
You may cancel your subscription at any time from your account settings or by contacting us. Upon cancellation: access continues until the end of your current billing period, your data remains accessible for 90 days for export, after 90 days your data is permanently deleted. We may suspend or terminate accounts that violate these terms.
13. Changes to These Terms
We may update these terms from time to time. Material changes will be communicated via email at least 30 days before taking effect. Continued use of the platform after changes constitutes acceptance. The latest version is always available at salos.net/terms.
14. Applicable Law
These terms are governed by the laws of Portugal. Any disputes shall be submitted to the courts of Faro, Portugal, without prejudice to any mandatory consumer protection provisions that may apply in your jurisdiction.